We have a Full-Time Job Opening
Company: Applied Industrial Technologies
Company website: www.applied.com
Position: Customer Sales and Service Representative
Date Available:
Location: Omaha, NE
Deadline for Application: n/a
Submitted by: Rachael Logan
Email Reply: [email protected]

 

Company Information:
Applied Industrial Technologies(NYSE: AIT) is a value-added distributor of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance products serving customers in virtually every industry. A $2.5 billion company, Applied® is an industry leader with 90 years of experience, a solid balance sheet, and a clear plan for growth. We’ve just completed 3 years of record back to back sales and net results!

 

Duties:
In this position, you will join a tight-knit team that serves loyal, long-term customers via inbound calls and builds established business relationships. You will be assisting not just with product orders and questions, but also with finding solutions to more complex matters such as equipment breakdowns. As we believe in developing our employees through ongoing training and promoting from within, this is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer’s needs, and you have the background we’re looking for, we want to talk with you! Customer Service Representative (Industrial Distribution Sales) As a Customer Service Representative, you will provide customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Your specific duties in this role will include: Assisting customers by phone and in person at our facility Helping customers get the parts they need Interacting extensively with customers to clarify their needs, research, and recommend parts Meeting or exceeding monthly sales goals while increasing customer satisfaction Providing quotes Taking orders Providing post order service Physically measuring specs on a wide variety of parts

 

Qualifications:
As a Customer Service Representative, you must be self-motivated and driven by a desire to exceed expectations. You should also have strong prioritization and multitasking skills as well as a sense of urgency regarding customer follow-ups. It is also important that you display excellent verbal and written communication and interpersonal skills as well as the ability to establish rapport and build solid relationships with a wide variety of customers. The right attitude where customer is king and teamwork prevails is key. Specific qualifications for the role include: 2+ years of proven customer service or purchasing experience Mechanical and mathematical aptitude Excellent telephone skills and English (verbal, written, grammar) Ability and desire to learn new systems and processes quickly Ability to lift up to 50 lbs. Strong computer skills, particularly Excel High school diploma or equivalent Valid driver’s license and clean driving record (MVR) SAP / ERP experience, a plus Knowledge of industrial distribution products and hydraulics, preferred

 

How to Apply:
www.applied.com or follow the link below: https://www.appone.com/MainInfoReq.asp?R_ID=1291424