We have a Full Time Job Opening
Company: Graybar
Company website: www.graybar.com
Position: Customer Service Representative
Date Available:
Location: Phoenix, AZ
Deadline for Application: ASAP
Submitted by: Sheri Harris
Email Reply: [email protected]

 

Company Information:
Graybar, a Fortune 500 company, specializes in supply chain management services and is a leading North American distributor of high-quality components, equipment and materials for a number of industries. With $6 billion in revenue (2014), Graybar employs thousands of men and women at more than 260 North American distribution centers. As one of North America’s largest employee-owned companies, Graybar has the power and stability of a big company coupled with the integrity and drive of a neighborhood business. Founded in 1869, Graybar procures, warehouses, and delivers tens of thousands of electrical supplies, communications and data products, components and related services to its customers. Graybar stocks and sells hundreds of thousands of items from thousands of manufacturers. Graybar serves customers in the construction market, the commercial, institutional and government (CIG) market, and the industrial and utility markets, with products and services that support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.

 

Duties:
See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims. Ensure timely responses to customers. Handle all written correspondence received from customers, and reply in a timely manner. Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers. Participate in corrective branch action to resolve deficiencies. Take an active role in selling Graybar goods and services on all inbound calls. Provide support on product selection and application. Participate in Continuous Improvement Teams in an effort to limit rework and improve services. Other duties as assigned.

 

Qualifications:
Requirements Minimum Job Requirements No experience required High school diploma or GED required Preferred Job Requirements Some retail or counter sales experience preferred Two-year degree preferred Knowledge, Skills, and Abilities Knowledge Knowledge of branch inventory products and the Company’s services Skills Strong communication skills Abilities Ability to handle a variety of customer situations with enthusiasm and tact Ability to work with all levels of employees and management, both internally and externally Working Conditions Traditional office environment.

 

How to Apply:
Please go to the website www.graybar.com/careers