We have a Full-Time Job Opening
Company: NMC
Company website: http://www.nmc-corp.com/
Position: Service and Parts Coordinator
Date Available:
Location: Lincoln
Deadline for Application: 5/27/2017
Submitted by: Ashley Lowry
Email Reply: [email protected]

Company Information:

 

Duties:
•Initiates, processes and closes service repair quotes and work orders utilizing standard jobs for all incoming repairs by obtaining accurate details from customers as to nature of problem. Secures service manager approval, if needed. Converts quote to work order or closes as appropriate. •Verifies warranty and service contract coverage. Informs customers of any needed services, recalls, DOT inspections due on equipment •Ensures orders are accurate, supportable and match invoices •Identifies add-on sales opportunities and effectively communicates these to customer and PSSRs •Coordinates inventory stock research and orders parts as needed. Obtains or issues internal purchase orders from customers when necessary •Schedules equipment repairs on work orders by dispatching workflow to shop/field technicians by assessing skills, capabilities, areas of expertise and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians •Provides exceptional customer service to ensure high customer satisfaction by keeping customer abreast of work being done, projected time frame for timely completion and follows up with customers after the repairs have been completed to ensure customer needs have been met. Communicates to internal and external customers in a timely manner regarding status of quote •Provides exceptional customer service by assisting customers via phone or walk-in by correctly locating needed parts using various parts database systems in a timely and efficient manner to help minimize customer downtime. Offers technical advice, as appropriate, to meet customer needs •Locates and purchases parts from outside vendors for non-CAT equipment on behalf of customer. Reviews, codes and submits outside vendor invoices to Accounting •Assists shop technicians and sales staff with ordering and researching parts/service issues with machines and attachments and locating/tracking parts using in-house software, such as SIS, and other programs •Builds hydraulic hoses and locates proper fittings •Assists warehouse in times of need with pulling, filling, stocking and shipping customer orders •Investigates, documents and manages customer complaints in a professional, diplomatic and objective manner ensuring timely resolution according to company guidelines •Assists in processing (pulls, tags and ships) returned parts to vendor including inspecting remanufactured and warranty parts

 

Qualifications:
Education and Experience: •High School diploma or equivalent required •2 years of vocational training preferred and/or equivalent experience. •2(+) years of experience working in a similar industry required. •Experience with equipment repair procedures, hydraulic hose making, and techniques. •Experience within a similar industry (automotive, trucks, heavy machinery, etc.) and/or warehouse experience preferred. •Valid driver’s license required. Knowledge, Skills and Abilities: •Knowledge of SIS, DBS and DSI computer systems preferred. •Knowledge of parts and service software relating to quoting, scheduling, and invoicing preferred. •Knowledge of warranty procedures, coverage and various components preferred. •Ability to perform basic diagnosis of machine problems preferred. •Ability to answer phones a minimum of 6 hours per day. •Ability to work in an environment with a high value on integrity and uncompromising customer service. •Ability to work well as a team member. •Ability to maintain proficient knowledge of various technician skills, capabilities and various areas of expertise. •Skills in strong organization, decision making, follow-up and time management. •Skills in effective verbal, listening and written communication to consult with customers, understand issues and recommend solutions. •Skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.). •Knowledge of and experience with NMC Railroad product lines and specifications preferred. •Knowledge of Parts Pro or similar parts-ordering computer systems preferred. •Knowledge of methods and various tools used for building hydraulic hoses (caliper, bolt/thread gauge, hose press, crimping machine) preferred. •Ability to react well under pressure and manage difficult or emotional customer situations. •Skills in effective verbal, listening and written communication to consult with customers, understand issues and recommend solutions. •Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.

 

How to Apply:
Apply online at www.careersatnmc.com